Customer service
A good repair starts with good information. Here is how to prepare, what to ask, and how we keep you informed.
Before you bring your car
- Keep the owner’s manual and your service history handy, if you have them.
- Follow the manufacturer’s maintenance schedule.
- Write down the symptoms: what happens, since when, and when it happens.
- Do not ignore warning lights.
What to tell us about the problem
- Is it constant, or does it come and go?
- Does it happen with the engine cold or warm?
- At what speed: accelerating, braking, shifting, turning?
- New noises, smells, drips, smoke or vibrations.
- Changes in fuel use or fluid levels.
During the service
- Ask as many questions as you need; we explain in plain words.
- We call you with the diagnosis and the estimate before we start. You decide.
- If a time changes, we let you know.
- Before you leave, be clear on the warranty and payment methods.
- Leave us a phone number where we can reach you.
Watch out for "car warranty" calls
- Robocalls that say your car warranty is about to expire and ask for personal or payment details are a common scam.
- Do not give details to anyone who calls you unasked. Hang up and call the manufacturer or your insurer at their official number.
- If you already gave details, tell your bank and file a complaint with the FTC (reportfraud.ftc.gov) or the FCC.
Ready when you are
Call the shop or send a request. We answer during business hours and confirm your visit.