Car insurance questions after a repair or accident
Plain answers to the questions customers ask most about insurance claims and repairs.
- Can I choose the repair shop? Usually yes. Ask your insurance company to confirm what your policy says before the repair starts.
- What is a deductible? The part of the repair you pay yourself; the insurer pays the rest of what it approves.
- Does my policy cover a rental car? Only if you added rental coverage. Check your policy or call your agent.
- Will they use new or used parts? It depends on your policy and the insurer. Ask before you approve the estimate.
- What should I keep? Photos, the police report number if there is one, the claim number and every estimate and receipt.
- We can inspect your car and send our findings and photos to you and your insurer.
Ready when you are
Call the shop or send a request. We answer during business hours and confirm your visit.